General Terms and Conditions 3rangers.at (according to General Travel Conditions ARB 1992): 1. Booking/conclusion of contract The travel contract is concluded between the person making the booking and the organizer when there is agreement on the essential parts of the contract (price, service and date). This gives rise to rights and obligations for the customer. 2. Change in the person of the travel participant A change in the person of the traveler is possible if the replacement person fulfills all the conditions for participation and can be done in two ways. 2.1. Assignment of the claim to travel services The obligations of the person making the booking under the travel contract remain valid if he assigns all or individual claims from this contract to a third party. In this case, the person making the booking bears the resulting additional costs. 2.2. Transfer of the travel event If the customer is prevented from taking the travel event, he can transfer the contractual relationship to another person. The transfer must be communicated to the organizer either directly or via the agent within a reasonable period of time before the departure date. The organizer can announce a specific deadline in advance. The transferor and the purchaser are jointly liable for the outstanding fee and, if applicable, for any additional costs incurred as a result of the transfer. 3. Contract content, information and other ancillary services In addition to the information obligations that also apply to the agent (namely information on passport, visa, foreign currency, customs and health regulations for entry), the organizer must provide sufficient information about the service it offers. The service descriptions in the catalog or brochure valid at the time of booking and the other information contained therein are the subject of the travel contract, unless otherwise agreed upon when booking. However, it is recommended that such agreements be recorded in writing. 4. Trips with special risks For trips with special risks (e.g. expedition character), the organizer is not liable for the consequences that arise when the risks occur if this happens outside of its area of responsibility. The organizer's obligation to carefully prepare the trip and to carefully select the people and companies commissioned to provide the individual travel services remains unaffected. 5. Legal basis for service disruptions 5.1. Warranty The customer has a warranty claim if the service is not provided or is provided inadequately. The customer agrees that, instead of his right to rescission or price reduction, the organizer will provide him with a defect-free service within a reasonable period of time or improve the defective service. Remedy can be provided by correcting the defect or providing a replacement service of equal or higher value, which also meets the express consent of the customer. 5.2. Damages If the organizer or his assistants culpably violate the obligations incumbent upon the organizer from the contractual relationship, the organizer is obliged to compensate the customer for the resulting damage. Insofar as the organizer is responsible for persons other than his employees, he is only liable - except in cases of personal injury - if he cannot prove that these were neither intentional nor grossly negligent. Except in cases of intent or gross negligence, the organizer is not liable for items that are not usually taken along, unless they have taken them into safekeeping with knowledge of the circumstances. The customer is therefore advised not to take any items of particular value with them. It is also recommended that the items taken along are properly stored. 5.3. Notification of defects The customer must immediately notify a representative of the organizer of any defect in the fulfillment of the contract that they discover during the trip. This assumes that they have been informed of such a defect and that the representative can be reached on site without any significant effort. Failure to provide this information does not change the customer's warranty claims described under 5.1. However, it can be counted as contributory negligence and thus reduce any claims for damages. The organizer must have informed the customer of this obligation to provide information in writing, either directly or through the agent. The customer must also have been informed at the same time that failure to provide information does not affect their warranty claims, but can be counted as contributory negligence. If there is no local representative, it is advisable to inform the relevant service provider (e.g. hotel, airline) or the organizer directly about any defects and to request redress. 5.4. Special liability laws The organizer is liable for air travel under the Warsaw Convention and its supplementary agreement, and for train and bus travel under the Railway and Motor Vehicle Liability Act. 6. Asserting any claims To make it easier to assert claims, the customer is advised to obtain written confirmation of the non-provision or inadequate provision of services or to secure receipts, evidence and witnesses. Consumers can assert warranty claims within 2 years. Claims for damages expire after 3 years. In the interest of the traveler, it is advisable to assert claims immediately after returning from the trip directly to the organizer or through the travel agency that arranged the trip, as difficulties in providing evidence are to be expected with increasing delays. 7. Providing information to third parties Information about the names of the tour participants and the whereabouts of travelers will not be provided to third parties, even in urgent cases, unless the traveler has expressly requested that information be provided. The costs incurred by sending urgent messages are borne by the customer. Travelers are therefore advised to inform their relatives of their exact holiday address.